Written by Flexy.Global

Digital Product Design Explained

Digital Product Design
9 mins

As found by McKinsey, businesses that invest in design increase revenue growth by 32% and 56% higher TRS (total return to shareholders) growth.

In reality, every software you interact with daily, from social media apps like Instagram to government websites, underwent a design process. Ideally, every software should be crafted to offer users an enhanced experience, but that isn't always the case.

In this article

What is Digital Product Design?

Digital product design refers to conceptualizing, planning, and creating interactive and user-friendly digital products, such as websites, mobile apps, and software interfaces.

This discipline combines principles of traditional design, like typography and color theory, with the demands of modern technology, emphasizing sound design and coding, user experience (UX), and user interface (UI) design. It's not merely about aesthetics; it's about ensuring that digital products are functional, accessible, and meet users' needs. 

With so many people using smartphones, tablets, and gadgets these days, they expect things to work smoothly and easily. When a digital product, like an app, is designed well, users are happy, use it more, and stay loyal to it. This is good for businesses. But if the design is bad, users get frustrated and might stop using it.

Is Digital Product Design the Same as UX?

Digital product design and user experience (UX) are related but not the same.

Digital product design is the big picture—it's about creating the whole product, from the idea to the final look and feel, whether it's an app or a chair. On the other hand, UX focuses on how people use and feel about that product.

It's about making sure the product is easy and pleasant to use. So, while digital product design covers everything about making a product, UX zooms in on the user's interaction and feelings. But sometimes, especially with digital things like apps, one person might do both jobs, working on the overall design and making sure it's user-friendly.

What is the Digital Product Design Process?

Project Setup

At the beginning of the digital product design journey, key team members and stakeholders come together in meetings to discuss the project's scope, objectives, and constraints. The primary aim is to clearly understand and define the goals of the project, identifying the specific problem the product aims to solve.


The research phase dives deep into understanding the users and the market. Additionally, a thorough analysis of competitors and current industry trends provides a broader understanding of the marketplace. From this research, personas, or fictional representations of primary user groups, are developed to guide the design process.

Ideation & Conceptualization

This stage is all about creativity and exploration. Teams engage in brainstorming sessions to generate a plethora of potential solutions. Simple sketches and wireframes are then developed to visually represent these ideas in a tangible form.


Wireframes are the blueprint framework of the product, laying out structures and layouts without the distraction of detailed visual elements. These low-fidelity representations help designers, stakeholders, and even users visualize the basic structure and flow of the application, allowing for early feedback and setting the stage for further design refinement.


The design phase sees the birth of interactive models or prototypes that test the product's functionality. Alongside this, there's an emphasis on refining the product's visual appeal, ensuring that elements like typography, color schemes, and user interface components align with the desired user experience.

Iteration & Refinement

Feedback is a designer's gold during this phase. By gathering inputs from both the internal team and external users, the design undergoes a series of refinements. This iterative process of feedback, adjustment, and further testing ensures that the design is both functional and user-friendly.


Now, the design is polished to its final form. High-fidelity designs, detailed and rich in interaction, come to the fore. Additionally, a comprehensive design documentation is crafted. This guide serves as a reference, detailing every element, interaction, and expected behavior within the product.


Before moving to the development phase, it's crucial to rigorously test the design. This involves not only usability testing but also checking the design against different devices and screen sizes, ensuring responsiveness.

Developer Handover

Transitioning from design to development is a crucial juncture. Tools like Zeplin or Figma often facilitate this handover, ensuring developers have clear access to all design specifications and assets.

The 5 Pillars of Successful Digital Product Design

Good digital product design often rests on several foundational principles. While there's no universally agreed-upon "five pillars," many design experts highlight these five critical aspects:

  1. User-Centered Design (UCD): This emphasizes understanding and addressing the needs and preferences of the end-users. Products designed with UCD prioritize the user experience, ensuring that the product is intuitive and serves the user's goals effectively.
  2. Functionality: Beyond just looking good, a digital product must work efficiently and reliably. This means ensuring that all features operate as they should, that there's minimal lag or downtime, and that the product integrates well with other tools or platforms as needed.
  3. Accessibility: Good digital design ensures that products are usable by as many people as possible, including those with disabilities. This means designing with color contrasts, alternative text, keyboard navigation, and other considerations to cater to a diverse user base.
  4. Consistency: A consistent design aids usability and user trust. Elements like buttons, icons, and typography should be consistently styled and positioned across different parts of the product, making it predictable for users.
  5. Scalability: Digital products should be designed with future growth in mind. This means creating a design that can accommodate added features, increased user loads, or changes in technology without a complete overhaul.

Integrating these pillars into the design process can help ensure that digital products are both user-friendly and effective in serving their intended purpose.

4 Digital Product Design Mistakes to Avoid

Here are the most common mistakes that can cost you time, resources, and user satisfaction.

  1. Not Understanding the User: Without proper user research or by making assumptions, one can end up with a product that's not user-friendly or doesn't meet the users' actual needs.
  2. Overcomplicating Design: An overloaded interface or too many features can make a product confusing, detracting from user experience. Simplicity often leads to better usability.
  3. Ignoring Accessibility: Not designing with all potential users in mind, especially those with disabilities, can limit the audience and may also lead to compliance issues.
  4. Failing to Test and Iterate: With regular testing and feedback from real users, designers can take advantage of opportunities to refine and improve the product, leading to potential user satisfaction.

In summary, digital product design is more than just crafting aesthetically pleasing interfaces.

It's a meticulous process that integrates user needs, market insights, and technical feasibility.From the initial project setup to the final handover to developers, each step is pivotal in shaping the user experience.

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