Written by Flexy.Global

The 4 C’s of the Digital Transformation Process

Digital Transformation
12 mins

The digital transformation industry has been growing steadily and is expected to reach a Compound Annual Growth Rate (CAGR) of 23% by 2025.

Businesses are looking for ways to keep up with fast-changing consumer demands and competition using the digital transformation process. This process changes how companies operate and deliver value to their customers.

Understanding the process of this transformation can help you reimagine your company culture and the customer experience quality.

So, Flexy came up with a guide that explains the digital transformation process, its benefits, and trends.

In this article

What is Digital Transformation?

Digital transformation is the process of adopting a digital-focused, efficient mindset and lifestyle and using digital technologies to make different areas of the business more customer-focused.

Some examples of digital transformation are when businesses start using digital tools like cloud computing, AI (artificial intelligence), big data analytics, and ML (machine learning) to improve team efficiency.

It is more than buying new software for your employees to use because it involves changing people’s habits, rethinking how you do your job, and how the company interacts with its customers.

Why Should You Care About Human-Centric Design?

Let’s take a look at the bigger picture and understand the point of the digital transformation process before you create a strategy and build your digital transformation roadmap.

We call the phases of the process the 4 C’s:

  1. Calculate
  2. Construct
  3. Cultivate
  4. Carry out

Phase 1: Calculate – Assess the Brand Environment


The first step is to evaluate the existing gaps and weaknesses in the company and how the digital transformation process can impact these areas. This includes analyzing the current business model and revising strategies.

You can assess the internal tech landscape using methods like SWOT Analysis (Strengths, Weaknesses, Opportunities, and Threats) or identify where the business stands in the industry using PESTLE analysis. Choose a method with the business’s potential needs and tech gaps in mind.


Identify digital tech that can be used to improve current bottlenecks in operations and make customer experience smoother. Evaluate solutions that can replace slow systems and offer unique value.


Make a note of how all the resources (e.g. people, processes, tech) work together to then understand which areas need digital transformation. Only then can you improve the resource delegation to achieve the business goals.


Evaluate your team’s skills and motivations to see how willing they will be to embrace digital technologies and make changes to their work life. The success of the digital transformation depends on the company’s current culture and its gradual shift, which is why training programs are needed to support employees through the transformation and avoid resistance.

Phase 2: Construct – Develop the Digital Transformation Strategy


Set achievable and measurable objectives that the digital transformation process will help you achieve. For example, making customer support response times two times quicker or creating 3 new revenue streams within a year.


Include all the main stakeholders in the transformation process, especially employees, customers, investors, and partners who will be affected by the digital-centric change. Their ideas, concerns, and involvement are crucial for success, so we advise you to be a good listener and include them in discussions.


Welcome good and critical feedback because it creates an opportunity to improve your strategy and encourage a shared culture.

Balance skills

Introduce new innovative ways and technologies that complement your team’s talent. This will ensure that your employees understand how to use these tools in their daily workflows.


Create a thorough strategy that suits your business needs and break it down into small, achievable projects.

Phase 3: Cultivate – Create a Transition-Ready Culture

Almost 50% of CIOs say culture is their biggest barrier to change.


Engage your team and explain the benefits of the new tech and methods you are planning to introduce to the work environment. Encourage a proactive involvement to shape the strategy and build commitment together.

Address Doubts

Stay open-minded and actively address any fears or misunderstandings your team may have about the digital transformation process because transparency and communications will build trust and remove unnecessary stalling.


If your company culture is not quite ready for a sudden change to everything digital, use a blend of traditional and digital methods to create effective collaboration and slowly improve operations.

Phase 4: Carry Out – Implement and Monitor the Digital Transformation Process

Lighthouse project

It can be difficult to know where to start. Seasoned entrepreneurs among our Flexy team advise to first launch a lighthouse project, which is a small, achievable project designed to demonstrate the benefits of the digital transformation process. Begin with a low-risk, high-reward project. If you focus on an area that can deliver quick wins, your transformation will build momentum and support for bigger changes to come.


Continuously monitor the transformation process and track your performance against set benchmarks. This way you can adjust your strategy along the way and make sure it aligns with your objectives.


Use tools like a Digital Adoption Platform (DAP) to empower employees with real-time assistance. This solution can reduce training costs and help maximize the ROI from tech investments.

What are the Benefits of Digital Transformation?

According to research by Accenture, companies embracing innovative technology are growing 2X faster than their equivalents.

  • Following this digital transformation process leads to better efficiency because your business will be able to organize its tasks effectively, with fewer costs. It will also be able to respond to challenges much quicker.
  • This transformation process also helps improve employee and customer experiences using CRMs or a new UX design. Developing a culture that prioritizes UX can reduce resistance to change and increase satisfaction rates.
  • Another benefit is that decision-making processes become innovative and precise. Using data analytics, AI, and ML you can make informed decisions, identify trends, and adapt to market changes.
  • The process can improve revenue growth thanks to new tech opportunities, efficiency, and cost reduction.
  • Your company can also achieve sustainability goals by shifting to digital processes and software, reducing paper use, introducing remote work, and optimizing resource allocations.

2024 Trends for the Digital Transformation Process


More and more companies are responding to consumer demands and interests and becoming more eco-friendly. Depending on the industry and business goals, companies opt for carbon-free alternatives and sustainable strategies. This trend is created by strict regulations and consumer awareness.

Cloud Technology

Businesses have been choosing cloud tech because of its cost efficiency, centralized data security, and scalability advantages. By using a cloud-based solution, you can find new ways to grow and innovate your performance.


Automation is now often powered by AI (artificial intelligence), which reduces repetitive work and helps achieve more with fewer resources. One of the applications of AI is its use in Machine Learning (ML), which is also increasingly used by businesses in all industries to increase customer retention, grow revenues, and cut costs.

Remote Work

Remote work acceptance has been a persisting trend since the pandemic of 2019 and is still popular in 2024. A remote work culture favors flexibility and inclusivity, which can improve productivity and employee retention.

Data Management

Full-lifecycle data management has increasing attention because this approach ensures that the data is handled with care, securely, and efficiently. Data management can help you reduce risks and improve customer experiences by unlocking the value of data stored.


Security across all aspects is the core of any business strategy. It becomes especially critical considering third-party risks, data breaches and cyberattacks, and the use of Generative AI. Consumers are looking for transparent companies that convince them that they have control over their data and that it is in safe hands.

In conclusion, by following the 4 C’s of the digital transformation process, you can make your competitive advantages even more apparent in highly competitive markets and make the work process even more enjoyable for your employees.

Innovative companies that look beyond the strategies they already tried tend to do better in the long term thanks to data-driven decisions, limited human errors, smoother operations, and healthy work environments.

In summary, a digital transformation strategy is made with the average Joe in mind unless your business caters to an audience with very specific demands and expectations.

By keeping your digital transformation strategy human-centric, you can increase user engagement, lower abandonment rates, and improve user satisfaction

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